Ask questions and read the citations

Ask the way you would ask a colleague

There is no special syntax. Name the thing you mean, such as the client, the policy or the issue key, and AgOS searches Knowledge and your connected tools for the sections that matter.

• Good: "What did we promise Northbay about the Q4 launch?"
• Good: "What is the refund window for annual plans?"
• Harder: "What is going on?" (going on with what?)

Read the citations

Each claim in an answer is numbered, and the numbers match the sources listed with it: the document or issue, and the section. Open a source to check the passage. If an answer matters, check it; that is what the citations are for.

When AgOS says it does not know

If nothing AgOS can cite answers the question, it says so instead of guessing. That usually means one of three things:

• The document is not in Knowledge yet. Add it.
• The document is in a space or page you cannot read.
• Nobody has written it down. The question is recorded, and repeated misses become suggestions for pages to write.

Follow up, rate, and act

Ask a follow-up in the same thread and AgOS keeps the context. Rate an answer to help your team see which pages answer questions well. To act on an answer, turn it into a task, or ask an agent to draft the email; see approvals.

You can also ask from Slack, in a thread.